Under the Polish Consumer Rights Act of 30 May 2014 (Journal of Laws 2014, item 827), consumers have the right to withdraw from a distance contract without giving any reason within 14 days of purchase.
As per Article 38(13) of the Act, the right of withdrawal does not apply to digital content (such as online courses) that is not supplied on a tangible medium, if the user has expressly consented to begin access before the 14-day withdrawal period expires and acknowledged they will lose their right to withdraw.
➡️ When you purchase a course and choose to access it immediately, you agree to waive your statutory right of withdrawal.
In addition to your statutory rights, we offer a voluntary 7-day satisfaction guarantee:
If within 7 days of purchase you decide the course does not meet your expectations, you can request a full refund — no questions asked.
This guarantee applies only to your first purchase of each course.
To request a refund under this guarantee, email us at smart@shifen.pl within 7 days of purchase.
Refunds are issued to the original payment method.
Processing may take up to 7 business days after approval.
For any questions about this policy, please contact us at:
📩 smart@shifen.pl
